Epson R1900 paper jams with Velvet Fine Art paper

Seriously, what is it with me and printers?

Update August 2010: As several have noted in the comments, the best solution is to forgo using the manual feeder altogether, and just put the paper into the standard feeder. I’ve been doing that for months now, and haven’t had a single problem.

I just bought an Epson Stylus Photo R1900 because I’m going to seriously pursue selling my photos. I eagerly loaded some Epson Velvet Fine Art paper into the manual feed, and then spent the next 45 minutes trying to get the stupid thing to print. First, it told me I couldn’t actually select the paper type (grayed out in the Printer Settings menu). Once I figured that out (see below), it would pull in the sheet, move it up and down, and then tell me there was a paper jam. Constantly. Now that’s quality.

Here’s how I managed to “fix” the problems:

First, go into Page Setup and select the Epson R1900. Then, from the paper size, select “Manual – Roll” for whatever size you’re using. That will allow you to select the Fine Art papers.

No matter what I do, the printer always reports a jam the first time I attempt to print anything. So, I clear the “jam” by pressing the blinking paper button on the printer, and wait for it to stop ejecting the paper. Then, I press the button again to clear the error. Then, I push the same piece of paper back into the printer, and gently but firmly keep pressure on the top of the sheet, allowing it to move up and down freely, but still applying pressure. The printer should pull in the paper and begin printing. I’ve managed about a 95% success rate with this method.

If it doesn’t work, keep trying. Whatever you do, don’t clear the error on the computer, or delete the job and start over. I tried that many times, and it will *never* print on the first try.

Update 5 minutes after posting: Okay, it just printed on the first try of my tenth photo tonight, with no interaction on my part. So much for “never.”

14 thoughts on “Epson R1900 paper jams with Velvet Fine Art paper

  1. Justin

    It showed you!!!

  2. I happened to stumble upon your post. I have the exact same problem. I read somewhere online that someone (had the same issue with R1900) called Epson, and was told the paper jam is actually caused by the Velvet Art Paper. The “dust” in this paper causes occasional paper jam. I haven’t tried different paper yet, but by switching to different paper might solve the problem.

  3. I’ve head about the dust issue as well. Sadly, the printer gave me a paper jam error on the very first piece of Velvet Fine Art paper I gave it. I think it might have more to do with the left-hand guide not doing a very good job, and the paper sometimes loads a tiny bit crooked.

  4. I had this same problem today and I fixed it. At least I fixed it on my printer. The problem was simple, but nowhere was it mentioned! I had the paper slider thingy all the way over to the left to accomodate the 13″ wide paper. Problem was…I had the paper slider on the standard intake/feed still set at 8.5″ wide. It was in the way of the paper rolling in without effort! Once I moved both feed trays left side paper alignment thingy over then it went perfectly! I sure hope this was your problem too and that I could help. :)

    angie

  5. I have the same problem with velvet. Any further progress on resolving this? I am running mac OS 10.6.2 I have tried aligning both paper guides to no avail. I also wish to proof prints using a letter size page cut in half – but if I select 5 1/2 x 8 1/2 – it won’t let me use the manual paper tray at the back, also won’t let me select Velvet paper type under printer settings. What would happen if I used non Epson paper? I am beginning to think this is all about forcing their paper at their sizes! I could not get Ryan’s first post to work – driver version was updated by Apple to 8.17

    Anyone find any other work a rounds?

  6. After Epson replaced my printer with an identical one, I had an identical problem – Velvet paper jam. So I sent them a polite note and this time someone called me who new what the cause was and how to fix it. Its on my Blog http://www.servicemanagement.ca/GoogleBlogger/

  7. T

    I was having the same issues (getting the paper jam error). What I found to work is to select “pause printing” when you get the error message. Then wait for the printer to stop making noises (the printer seems to reset the paper at this point). Then click “resume printing” without doing anything.

    Of course this is only when you truly don’t have a paper jam, so make sure you paper loads straight.

  8. Jenn

    See further comments on this here: http://jeffgardner.ca/Blog/?s=R1900

    Also, I have tried feeding the paper through the normal sheet feeder (where you put regular paper), and that seemed to work better. The latest printer driver seems to allow you to select Velvet Fine Art Paper and sheets (instead of roll/manual).

  9. so make sure you paper loads straight

  10. Jamie

    Ryan and Jeff’s solutions does appear to work. Thanks everyone for your counsel. It’s a shame though. These printers (AND the paper) are way to expensive for this kind of nonsense.

  11. Dawn LaDee

    I have a need to load 6 inch wide canvas …we constructed an external roll holder that sits behind the printer, there is no “binding” of the canvas roll, it works perfectly, but I can’t get the user defined setting to go any smaller than 8.5 wide.
    without having to cut each length of canvas and feeding from the tray, does anyone have any suggestions?

  12. Dawn LaDee

    I have a need to load 6 inch wide canvas …we constructed an external roll holder that sits behind the printer, there is no “binding” of the canvas roll, it works perfectly, but I can’t get the user defined setting to go any smaller than 8.5 wide.
    without having to cut each length of canvas and feeding from the tray, does anyone have any suggestions? thanks

  13. I now have a new blog at http://jeffgardner.ca/Blog/?p=18

    @Jeff

  14. @T

    I have an Epson R2880. Same problem, tried all the solution here and the only thing that is working for me is what T suggested: ““pause printing” when you get the error message. Then wait for the printer to stop making noises (the printer seems to reset the paper at this point). Then click “resume printing” without doing anything.”

    Thanks all

    Denis

Leave a Reply